Privacy Policy — Context

Privacy Policy

Last Updated: May 26, 2026

Context Thinking Group, LLC (“Context,” “we,” “our,” or “us”) provides software and AI-powered tools for creating, organizing, searching, and collaborating on information and content.

This Privacy Policy describes how we collect, use, store, disclose, and protect information when users access or use the Context platform, website, and related services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

TL/DR:

You own your content.
We store and process your content in order to operate the service, including syncing, collaboration, search, and AI-powered features.
We do not use your content to train foundation AI models.
Authorized personnel may access user data only when necessary for support, security, maintenance, legal compliance, or operation of the service.
Users can share content with collaborators or through public links. Anyone with a public link may be able to access the shared content.
We use third-party providers including Google Firebase, Google Analytics, and Netlify to help operate the platform.
We use analytics data internally to understand product usage and improve the service.
Data is encrypted in transit.
We do not sell personal information.
Context is not intended for storage of regulated sensitive information such as HIPAA-protected health information or payment card data.
Users may request deletion of their account and associated data.
No online service can guarantee absolute security or uninterrupted availability.
The full Privacy Policy governs in the event of any conflict with this summary.

1. Information We Collect

We collect information in the following categories.

Account Information

When users create an account, we may collect:

name,
email address,
authentication credentials,
account preferences,
billing or subscription information,
and related account metadata.

User Content

We collect and store content that users create, upload, organize, or share through the Services, including:

notes,
documents,
files,
prompts,
generated outputs,
comments,
workspace structures,
and collaboration data.

Usage Information

We may automatically collect technical and usage information, including:

device information,
browser type,
operating system,
IP address,
log data,
feature usage,
navigation activity,
referring websites,
and performance diagnostics.

Analytics Information

We use analytics tools, including Google Analytics, to understand:

user engagement,
feature usage,
traffic sources,
product performance,
and overall service quality.

Analytics information is used internally to improve the Services.

2. How We Use Information

We use collected information to:

provide and operate the Services,
authenticate users,
store and synchronize content,
enable collaboration and sharing features,
support AI-powered functionality,
improve product functionality and performance,
provide customer support,
maintain security and prevent abuse,
comply with legal obligations,
and communicate with users regarding the Services.

3. AI Features and Processing

Certain features of the Services may use artificial intelligence or machine learning systems to process user content and generate outputs.

Context does not use user content to train foundation AI models.

User content may be processed by third-party infrastructure or AI service providers acting on Context’s behalf in order to provide AI-related functionality within the Services.

The Services allow users to:

share content with other users,
collaborate within shared workspaces,
and generate public sharing links.

Content shared through collaboration features or public links may be accessible to other users or anyone possessing the link.

Users are responsible for managing sharing settings and access permissions.

5. Disclosure of Information

We do not sell personal information.

We may disclose information:

to service providers and infrastructure partners that support operation of the Services,
when required by law or legal process,
to protect the rights, security, and safety of Context, users, or others,
in connection with a merger, acquisition, financing, or sale of assets,
or with user consent or direction.

6. Third-Party Service Providers

Context relies on third-party providers to operate portions of the Services.

These providers may process information on our behalf and include providers for:

hosting and infrastructure,
authentication,
analytics,
databases,
cloud functions,
AI processing,
and application delivery.

Current providers may include:

Google Firebase,
Google Analytics,
and Netlify.

Third-party providers operate under their own privacy and security policies.

7. Data Retention

Context retains account information and user content until:

the user deletes the content,
the account is deleted,
or a deletion request is received.

Deleted data may persist temporarily in:

backups,
logs,
caches,
disaster recovery systems,
or derived storage systems
before permanent deletion occurs.

8. Security

Data transmitted between users and the Services is encrypted in transit.

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

Authorized personnel may access user data only when reasonably necessary to:

provide support,
maintain or operate the Services,
investigate abuse or security issues,
comply with legal obligations,
or protect the Services and users.

Context does not provide employees with a general-purpose interface for browsing user-created content.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Sensitive and Regulated Data

The Services are not intended for storage or processing of regulated sensitive information, including:

protected health information subject to HIPAA,
payment card information,
export-controlled information,
or other regulated data requiring specialized compliance obligations.

Users are responsible for determining whether the Services are appropriate for their intended use.

10. Children’s Privacy

The Services are not intended for children under the age of 13.

Context does not knowingly collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected, we may take steps to delete the information.

11. User Rights and Requests

Users may request:

access to their personal information,
correction of inaccurate information,
or deletion of their account and associated data.

Requests may be submitted through designated support or contact channels.

12. International Users

The Services are operated from the United States.

By using the Services, users understand that information may be transferred to, processed, and stored in the United States and other jurisdictions where our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If material changes are made, we may provide notice through the Services or by other appropriate means.

Continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Information

Questions or requests regarding this Privacy Policy may be directed to:

Context Thinking Group, LLC. info@context.so